Reservation or Booking
How can I make a reservation?
You can make a reservation through our website, social media channels, or by contacting the phone number listed on our website or official social media accounts.
Is room availability guaranteed?
Room availability is subject to the current situation. It is recommended to book in advance.
When do I need to pay for my booking?
Full payment for your accommodation is required at the time of check-in.
Cancellation and Changes
How can I cancel or change my reservation?
Reservations can be canceled or changed by contacting us directly.
What is the cancellation policy?
- If you book a room at least 1 week before check-in, cancellations must be made at least 3 days before check-in. We will attempt to contact you 3 days before check-in. If we are unable to reach you, your reservation will be canceled.
- If you book a room 1 day before check-in, we will attempt to contact you 12 hours before check-in. If we cannot reach you, your reservation will be canceled.
Can I change my reservation?
Changes to reservations depend on room availability and the rate at the time of the change.
Refund Policy
Can I get a refund if I cancel my booking?
Yes, you may be eligible for a refund, but the following conditions apply:
- Refund requests must be submitted no later than 3 days before check-in.
- Refunds can be up to 50% of the total payment.
- The refund processing time is determined by the hotel.
Room Rates
What does the room rate include?
Our room rates are net and include the following:
- Breakfast (for rooms with breakfast)
- 21% Tax
- Service charges
- Access to hotel facilities
Are there options for rooms without breakfast?
Yes, you can book rooms without breakfast. These rates also include:
- 21% Tax
- Service charges
Rooms
How often are rooms cleaned?
Rooms are cleaned daily.
Can I request fresh towels and other amenities?
Yes, you can request daily towels and other necessities by contacting the reception.
Check-In & Check-Out
What is the check-in time?
Check-in begins at 2:00 PM.
What is the check-out time?
Check-out must be completed by 12:00 PM.
Can I request early check-in or late check-out?
Early check-in is subject to hotel policy and may incur additional charges. Late check-out is also subject to additional fees based on hotel regulations.
Room Usage Policy
Can I allow someone else to stay in my room?
No. Registered guests are required to check in at the front desk. It is against hotel policy to allow unregistered guests to occupy a room. If the guest list changes, you must notify the front desk.
When should I pay for my stay?
Guests are required to pay in full at check-in.
Are there rules for keeping the room clean?
Yes, guests must maintain room cleanliness and avoid marking or damaging hotel walls.
Can I invite visitors to my room?
Yes, but guests are asked to be mindful of noise levels so as not to disturb neighboring rooms.
Who is responsible if my belongings are lost?
The hotel is not responsible for the loss of any valuables (like money, jewelry, or other valuable items) left in the room.
What happens if I damage or lose hotel property?
If items like towels, ashtrays, or electronics are lost or damaged, the responsible guest will be required to pay for them.
What should I do with the room key when I leave the hotel?
To avoid losing the room key, it is recommended to leave it at the reception when you go out.
Miscellaneous
What should I do with the room key if I leave the hotel?
For your convenience and security, leave the room key at the reception before going out.